Card Management System Redesign

Bank redesign of its card management, improving profitability and customer service.

Background

Our client, a consumer bank, is currently improving its customer service and enhancing profitability by modernising its operations and investing in new technology. Siesma was chosen to help update the legacy card management system for improved effectiveness including new product channels. The proposed solution covered a full spectrum of card business, including issuing and acquiring for both debit and credit, and considered both data cleansing and migration planning. The bank is anticipating significant reduction of risk along with improved efficiency and customer service, and is looking forward to high performance in its national banking market.

Solution

Seisma collaborated with the bank and proposed a solution covering a full spectrum of card business, including issuing and acquiring for both debit and credit. The solution integrated the card management system fully with the bank’s core systems and peripheral applications. The solution also included data cleansing and migration planning.

Result

The solution has significantly reduced operational risk while the bank will be able to re-establish its position on cards and in the broader payments area. In addition, the bank is looking forward to improving its compliance, and reducing its time-to- market for new business requirements.

When coupled with processing efficiencies and decreased FTE usage costs, the bank is expecting to significantly increase market share and reduce operating costs.

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