Service Management

Trusted long term advisor and partner to support organisations as they plan, design, build, test and operate customer information management systems based on Salesforce.

Client Challenges

    • Service management systems can be ineffective, inefficient or costly if not implemented and managed properly.
    • Poor visibility and control of IT infrastructure, processes and people which limits the ability to deliver agreed levels of quality and availability.
    • Businesses have too many point solutions for workflow and service automation, resulting in inefficiencies and unnecessary spend.
    • Delays in getting the right people involved at the right time, leading to disruptions in service availability and performance impacts.

PROCESS ORCHESTRATION & SERVICE AUTOMATION

Using process orchestration and automation tools we deliver cost savings, improve reliability and provide better control over support systems.

PROCESS IMPROVEMENT

Use of the best and proven industry standard frameworks to baseline and improve all ESM processes.

TOOL MODERNISATION

Implementation of modern cloud-based toolsets and upgrading legacy toolsets with modern ‘front-end’ self service catalogues and portals.

Benefits

1.   Lower IT service delivery and support costs leading to higher EBIT.
2.   Improved service levels leading to higher client satisfaction.
3.   We go beyond pure technology to address capability gaps in people, processes and performance measurement.
4.   Improved competitive advantage through driving innovation in Service Management.

Our Services

Delivery

Cloud & Infrastructure Migrations

Workplace Modernisation

Salesforce Implementation

Service Management

Engineering

Contact Us

Level 1

91 William Street

MELBOURNE   VIC   3000

info@seisma.com.au

(03) 8592 9000

Acknowledgement of Country

Seisma acknowledges the Traditional Owners of the land on which our offices are situated, and pay our respects to their Elders past, present and emerging.